Eastside CARSTAR
Auto Rebuild
Autobody and Collision Repair Specialist for Bellevue and the
Eastside
|
|
|
|
Here are some commonly asked questions and Answers: Question: The insurance company told me I must use a certain shop. Can they do that? Answer: Absolutely not! Although insurance company is allowed by law to recommend a shop, it is up to you to select the shop to repair your car. Washington state law guarantees you the right to chose your repair shop. Question: The insurance company wrote an estimate on my car, but it is substantially lower than yours. Is this all the insurance company owes and do I have to pay the difference? Answer: Normally, insurance companies will negotiate with the shop you select to repair your vehicle. The reason there are differences between estimates is usually because an insurance company may not allow for all of the operations necessary to repair your vehicle. Sometimes this is intentional, but most often it is just an oversight. Some insurance adjusters know the repair process well enough to write a thorough, complete estimate, but many do not. At Eastside Auto Rebuild we will work with your adjuster to make certain all of the necessary procedures are addressed to restore your vehicle to its pre-loss condition. In the event we cannot agree on what is necessary, we will inform you prior to the commencement of repairs and discuss the options with you. Question: The insurance company is wants to use "aftermarket" parts to repair my car. What are these parts and why would I consider their use. Answer: Aftermarket parts are parts made by someone other than the manufacturer of your vehicle. Eastside Auto Rebuild prefers to use parts supplied by your vehicle manufacturer (called OEM parts), in most cases. We have found the quality, fit and finish of OEM parts to almost always be far superior to that of the aftermarket parts. There are some times when aftermarket parts are useful and should be considered. These might include instances where price is more of a concern than the best possible quality, such as might be the case on an older vehicle used for basic transportation.
|
|
|
